Organic Quality Management and Relationships

January 10th, 2017 by Patricia Jehle Leave a reply »

This past week I participated in a training course on Organic Quality Management (OQM®) Consulting. It was a stimulating time and I was given a new tool with which to continue to move forward. One part of the tool regards the Quality Characteristics of a healthy company (or team). And they are listed below:

What does your company (or team) look like regarding the 8 OQM® qualitative characteristics?

  • Leadership
  • Workers
  • Vision
  • Structures
  • Values
  • Teams
  • Service
  • Relationship

More Thoughts Regarding Relationships

Then this past month I have been processing two books from Relational Thinking: The Relational Lens and the Relational Manager. They add to OQM® with regards to qualitative characteristics in the area of relationship. Relationships on a team and in the company as a whole can make or break your success.

Specifically, what are the positives and negatives regarding the relationships on your team or in your company?

Here are the 5 Relational Analytics Areas

  • Directness
  • Continuity
  • Multi-plexity
  • Parity
  • Commonality


Let’s look at teams for now regarding these five areas and ask some good questions:

Directness – How much face-to-face time do people have with each other? How is that time used? How can it better be used (especially to create better relationships)?

Continuity – How much turnover is there on the team? How might/does that affect relationships (especially with regards to group dynamics)? How can the team have more stability to create a common storyline together and give the team a better sense of momentum?

Multi-plexity – How is information gained on the team? How can the breadth of shared knowledge be broadened so that team members can respond to change together?

Parity – How is the use of power affecting the team? How are fairness and participation promoted on the team so that mutual respect is a shared value?

Commonality – How can we see that the team shares the same vision, purpose and values? How does that add to – or subtract from ­– the sense of synergy and unity of the group?

And if you are the Manager of this team, how are you going to support each of the five areas?

So, what does this have to do with me? I am seriously considering becoming a licensed OQM® Consultant and so you can contact me and talk to me about all 8 quality characteristics, about how OQM® works, and how to better your team and your company with the analysis and change processes based on your personal company analysis.

If you are not interested, the above questions are still very helpful to reflect upon.

Happy 2017 to you!

Patricia Jehle



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