Resolve your conflicts

April 23rd, 2018 by Patricia Jehle Leave a reply »

GOT CONFLICT? ASK QUESTIONS!

Got conflict?

Are you trying to figure out how to work with that other (maybe difficult) person in the room?

Knowing your team, knowing your client, knowing yourself is key for your job.

Knowing how you and the other person ticks can really help reduce conflict, as well.

Here are some ideas using the Harvard Negotiation Model to help you resolve the conflict:

  • Relationships First
  • Focus on the WHY
  • Generate(win-win) options

Relationships are key

With that, I mean you need to be able to feel some level of trust with the person.  Also, the conflict issue needs to be separated from the person/personality.

You need to know your – and their WHY

To find a positive solution you must focus on why you want something and why the other person wants something.  By doing this, you take away the feeling that the “pie is only so big” and can find creative ways to solve the problem.  What you are doing is focusing on what both of you need in this instance.

Options galore

When you generate as many options as possible, you will find an amazing solution, especially when all those options are beneficial to both parties.

When you focus on the relationships and trying to reach everyone’s needs, you may find the conflict disappearing.

Try Nonviolent communication, too:

“I see, I observe that…”

“When I see/observe this phenomenon, I feel…”

“I need this to happen because of the situation…”

“Would you please…”

This may help you to communicate the issue better.  But no matter what, start some good communication!

Patricia Jehle             www.jehle-coaching.com     patricia@jehle-coaching.com

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