Posts Tagged ‘solutions’

Healthy Work

February 5th, 2018

A heathy work environment can make you a very productive person

Are you working “healthy”?

January is a month where we turn away from eating and turn to healthy living.  We often take on new exercise regimes, maybe we change our eating patterns, we often do not drink much (or any) alcohol, and so on.  But what about at work?  Are we working “healthy”?  There are at least four aspects of work that can be heathy – or not, and here are some things you can do about each aspect:

A Healthy work environment?

How is the light in your workspace?  Can you add a daylight desk lamp to give you more energy?   Can you take a break and walk outside in the daylight for ten to fifteen minutes each day?

How is the eating situation?  Do you have access to healthy fresh lunches and snacks?  Do you need to make a plan to bring food from home?  Are you drinking enough water or healthy drinks, and avoiding sodas?

Are you able to get fresh air into your office space?  Can you “air” the room a couple of times a day to regenerate the oxygen levels?  If not, go take that walk!

Are you moving enough?  Research says you are more productive if you work in shorter bursts and then move a bit in between.  So, do you work for 45-50 minutes and then go get a drink at the water cooler, or go up and down a couple of flights of stairs?  Can you walk to where you eat lunch, if you eat out?  What else can you do?

Unhealthy work relationships?

How are your work relationships?  I have a friend who when one part-time colleague shows up, her environment changes so much that she feels very uncomfortable.  She has decided to avoid working when that colleague is there, if at all possible. I have another friend who was being used against her will for “office politics”.  She finally left that company, because she could not easily change the situation.  So, are you in a relatively good relational environment at work?  Yes?  Good!  If not:

  • Can you change the situation- either work at home more, work in another office space, or something else?
  • Can you talk to somebody about it who can help you change the situation?
  • Can you live with it?

If not, maybe you should start looking for a new situation, especially if the situation is making you feel unsafe, making you have sleepless nights, or making you ill.  My friend chose this route, maybe you should, too.

Are you working too much?

Some people may have to put in a long week every month or two, but if you are doing this consistently, you may be heading towards burnout.  Think about what you consider normal working hours.  Think about this, and then google the normal work-week for your country.  Are you within 10-15% of that “normal” amount most of the time?  Then I would not worry too much.  But when you are working 50+ hours a week consistently, most months of the year, consider what you can change, and do it fast!  Maybe you need a coach to help you find ways of optimizing your way of working, maybe you need to delegate more.

No vacations?

There are many people who really do not take their vacations.  Maybe it’s from fear of not getting everything done in time, or fear of getting too far behind while gone, or fear missing out on an opportunity.  When people make decisions based on fear, there is usually something negative (and possibly unhealthy) going on.  Watch out!  This can be a red flag!  Maybe you need to talk about those fears and find ways of getting around those issues.

We all need time away.  I have a friend who is (finally) taking 16 days to go away with her husband and leaving their business to be run by the team.  This is a first and she is hopeful it will become a more routine (at least once a year) activity. My friend really needs a break, as most business owners do.

When was your last vacation?  Did you take all your vacation days last year?  If not, why not?  Vacations are healthy ways of getting back not only energy, but also your creativity, which is needed for your work.  We usually come back from with fresh perspectives after a good holiday.

So, how are you doing at work, health-wise?  What do you need to change?  How are you going to do it?

Have a healthy work week!

Patricia Jehle


Solutions to our problems

January 29th, 2018

Got problems? We all have, but what’s there to do?

We need to see the big picture and understand the problem before finding a solution

My January has had its ups and downs, especially regarding hearing bad news about family and friends, especially about their health.

But I have to balance that with new clients and new beginnings. Maybe your day, week or month has been like that, too. – full of decisions, full of positives and negatives. Life is usually a balance of good and bad, in the end.


At the end of the day the question is always what am I going to do about what has happened? How am I going to process my morning, my day, my week…? Personally, I do two things: I go through the problem-solving set of steps I have made for myself and then remember my “3-a-day”. I bet you have problems and hard days, too, so maybe my steps will help you!

Wrestling with the problems

What about the hard issues at work, at home, etc?   First ask yourself: Is it really a problem? Do I let the issue go? Do I fix it, or can I find someone else to fix it? Or must I continue working with the problem for a longer time, working on finding an answer or someone who can solve it?

Question one: Is it really a problem? (Evaluate the issue)

First things first, after all. Sometimes our issues are only perceived as problems, but when looked at from another angle, they are actually not problems at all. I had one of those recently. Because I could realize that it wasn’t a problem, I slept well last night. Sometimes it is a little problem, too, and not worth my energy, at least at the time.

Question two: Can I solve it? And how?

Some issues are worth my time (and saving money on a professional); some are not. Some problems are best left to my friends and family to help me solve them.

Some issues are, for the moment, “unsolvable” and then what am I going to do? Steven Covey reminds us to focus on our circle of control. What can I do about it? I may have to let the issue lie, do some research on it, or let it go. Last week I let something go. At least for the time being, it is “not in my radar”, anymore.

There is an upside of not “fixing one problem: because I could let one problem go, I was able to focus on and solve another problem. That solution went on my gratitude list for the day. What a great feeling to have solved a rather complicated issue, and all by myself! I had a great feeling of accomplishment.

Here is a step-by step way of dealing with your problem:

So, if it is a real problem and I have to solve it now, there is a first step of finding out as much as you can about the problem by asking even more questions, for example, the 5 Whys, or using What, Why, How, Where, Who and When:

  • What do I want to achieve, what are the facts, what would happen if no decision were made? Or no solution found? What do I need in order to find the solution?
  • Why do I want to have a solution? Why did the problem happen? Why do I need a solution?
  • How will the situation be different with a solution? How relevant is the information I am gathering? How can I involve others? How can I find out more about the problem and the solution?
  • Where did the problem begin? Where is the impact? IS the “where” important, and if so, why so?
  • Who is involved? Who cares about the situation? Who is affected? Who needs to be informed? Who am I trying to please, if anyone?
  • When did the problem arise? By when does there need to be a solution? When is the deadline for (any) action?
  • The 5 Whys: is a technique to find out the cause – and effect – of a problem. Why is asked 5 times, each time using the answer as the base for the next why. The car isn’t starting: why? The battery is dead: why? The alternator is broken: why? It’s belt has broken: why? It was old and had not been replaced: why? The owner had not followed the schedule for part replacement. (this is the root cause)

Then it’s time to identify solutions. That is a great place to be at, as then you can decide if you do it, do some of it, or delegate it. Then you choose the best solution and break it into manageable steps. Then you try out the solution and evaluate it, refining it. Repeat ad infinitum.

Questions that are well-placed can gain great insights


Keep on Problem-solving, remember FLEXIBILITY and Gratitude!

Keep trying the solutions, and keep working on the questions. Because more than one of my problems is large and on-going, as they are something almost totally out of my control, I work on other problems that are more “solvable”, and then do what I can, waiting until it’s the right time to address the other issues.

Thus, flexibility helps a lot with bigger problems, try this, try that. Wait. Then try again another way. Ad infinitum.

My 3-a-day Gratitude List

The three a day gratitude list is a “to do” I not only do myself, but tell everyone I know to do it, as well: friends, clients, and colleagues alike. So ask yourself: “What am I grateful for today?” Then write it down on paper. Some people even keep a gratitude journal. The writing by hand is important, trust me. This will help you focus on the positive at the end of your day.

Still got problems? Me, too!

But don’t worry, if your problem is to be fixed, it will be. By me? By you? By friends, colleagues family? By another? Be assured it will be fixed, one day. Then you can put the answer on your 3-a-day list.

Enjoy the rest of your week, despite your issues!

Patricia Jehle

2018 Word for the Year

January 16th, 2018

Good team and other relationships are key for success

What’s your word for 2018?

I usually choose a word like hope or presence for the year to remind me what’s important and to keep me on track. Do you do that?

My word for 2018 is RELATIONSHIP

This is a word I can apply to all my life: work, family, church, friends, and “free-time,” and when it comes to decision-making, it will be a filter I use to make my choices.

When it comes to family and friends, I will attempt to choose for relationship and not activity. What helps our relationship? What helps others and their relationships? Activity for activitiy’s sake is going be a red flag for me this year. I hope it will be for you, too. The “Why?” question will be asked by me a lot. Why am I doing this? What benefit does it offer others and our relationships?

When it comes to work, I will continue to teach in as relational manner as the system allows. I will continue to work on building good rapport will colleagues and team members. I will be a team member in the best sense. These are my work goals.

In some ways, relational coaching is just a given. But I will continue to make the coaching relationship a must for my business. I will ask myself how I am doing with my client relationships and what can I do better. I will do what I encourage my clients to do: reflect.

As I continue in my further education as a coach and lecturer, I will make relationship as much a goal as possible. This weekend I will be trained to write and teach case studies, and the weekend is a team learning effort so I look forward to learning together with a talented and diverse group. As I look to becoming a supervisor, I also am thrilled to be working with a group of diverse coaches who are moving forward.

Even the books I read and the fun things I do with friends and family I hope to use to enhance relationships this year. I have just bought another Henry Cloud book; this one is Boundaries for Leaders. I am looking forward to this read very much!

Again, what is your word for 2018?

Relationally yours,

Patricia Jehle  

working together gives us better solutions

Placebo effect and decisions

January 11th, 2018

Mind over Matter

Get out of Your Own Way and make sure you are making good decisions

I recently read an article that said that January is the month where you and I would most likely spend (waste) money on bogus health products, so watch out! This is the season of getting our lives in order, of losing those extra Christmas and New Year holiday pounds, of starting new self-improvement programs, and the like.

When I put cynicism aside over our overzealous resolutions to improve, is there some truth to these efforts and ideas that we can indeed change, or is it really the placebo effect at work.


Is there a Placebo at Work?

My medical-student daughter says that the placebo effect is real and very helpful in a lot of cases. This means if you decide to spend a lot of money on a bogus home remedy of sorts and you believe it’s going to work, it probably will. This means of you follow x diet for so many weeks, it is likely to work if you believe in it.

So, what do you believe in? What’s your go-to remedy for x, y, or z?

My nephew is a convinced user of mega-vitamin supplements with zinc, etc. to enhance his immune system. I have got to admit that I use something similar when I travel or feel a cold coming on.

The real question is what is at work, the vitamins and mineral, or a placebo? The other question is if it matters or not.

And does the placebo effect continue to diets and such?

My next thoughts lead to eating habits and diets, as this is the season of shedding our extra pounds, or at least attempting to do this. I have to admit I really don’t believe in diets, as I have seen friends and family do the diet yoyo – and I, myself, have been rather stable in weight for the past several years, even during chemotherapy. As and aside, I had hoped to shed a few pounds during therapy, but alas, it was not to be, sigh.

So, at least for a time, does the placebo effect work for diets? And what is healthy, anyway? Are carbs all that bad, and is sugar a “drug”? Now, here is my layperson, non-expert opinion:

Diets don’t work, instead we should eat, move and live healthily.

According to Mayo Clinic this is hwat you should be eating for a normal 2,000 calorie eating plan:

  • A variety of vegetables — dark green, red and orange, legumes (beans and peas), starchy and other
  • Fruits, especially whole fruits
  • Grains, at least half of which are whole grains
  • Fat-free or low-fat dairy, including milk, yogurt and cheese, and fortified soy beverages
  • A variety of protein foods, including seafood, lean meats and poultry, eggs, legumes (beans and peas), and nuts, seeds and soy products
  • Oils, including those from plants, and those that occur naturally in nuts, seeds, seafood, olives and avocados


Vegetables 2 1/2 cups a day
Dark green 1 1/2 cups a week
Red and orange 5 1/2 cups a week
Legumes (beans and peas) 1 1/2 cups a week
Starchy 5 cups a week
Other 4 cups a week
Fruits 2 cups a day
Grains 6 ounces a day
Whole grains ≥ 3 ounces a day
Refined grains ≤ 3 ounces a day
Dairy 3 cups a day
Protein foods 5 1/2 ounces a day
Seafood 8 ounces a week
Meats, poultry, eggs 26 ounces a week
Nuts, seeds, soy products 4 ounces a week
Oils 27 grams a day
Limit on calories from added sugars, solid fats, added refined starches 270 calories a day (14% of total calories)

Thus, I would have you note that grains and starch foods are BIG on this list, and I find it interesting that so many people I know are scared of those foods. It’s not those foods, but the processed versions that are really bad. Another aside, for those who know what they are, Twinkies still exist. I saw some last week in a Target store in Seattle. I know that many of you are off all sugar, but unless you are diabetic, this could be a bit extreme. A little sugar is not going to hurt you, unless you are addicted to it, as I am to coffee and salty foods. BUT, so you know, the Mayo Clinic only allows a normal snickers bar worth of sugar a day. That’s all. Luckily, I don’t like many sweets and can forego this, but many friends have sweet-tooths.

One other thought on bias

Our biases are rampant and the goal is to become aware of them (and our assumptions) and take them into consideration when we make decisions. When we make un-considered biased decisions or decisions based from fears we are most likely to make poor decisions and mistakes. So, we need to ask ourselves, or better get the help of others to ask, what are our biases, our assumptions, our fears. We must move beyond t these to find the solution and make the best decisions.

Which decisions and why?

Whether it’s diet, activity, health, or future, let us make good sustainable decisions based on truth and not a placebo effect. 

Have a healthy rest of the week and weekend!

Patricia Jehle


Team Mentoring next year? Try these tips:

December 19th, 2017

Mentoring new team members is a challenge but also can be a great joy.

Mentoring a new team can be a joy, if you follow these tips

So, you have a new team starting in 2018, or at lest a few new team members and they need to get up to speed? Try mentoring!

Here are some benefits to mentoring:

  • The team members get new training in skills and learn the ropes
  • There is someone to ask for help and to be accountable to
  • The gain new insights and are allowed to try out new ways of doing things
  • If more than one person is doing this, the group can learn not only from their own, but from each others’ mistakes, and each others’ learning points

Mentors do these things:

  • Initiate and develop the relationship(s)
  • Guide, counsel and develop the mentee(s)
  • Model good business acumen, emotional intelligence, executive presence and so on
  • Motivate, inspire and teach

How does team mentoring work? Well, it takes time, planning and emotional energy:

Be ready

You need to plan ahead and know what the year (or even two) is going to generally look like regarding the mentoring process.

Communication, especially vision, goals and strategies

Make sure you know the vision and strategy for your organization and team so you can clearly communicate it to your mentees. You need to communicate this often, as it should become second nature to your people.

Provide training for the individuals and the team

Of course you need to provide training to develop the skills your team members need. You can do this in a variety of ways: at weekly meetings, in one-to-one meetings, via training days, or even on retreats. It is up to you to develop the program, unless you want to outsource that, or part of it, to someone else. This may be good for you to do, as you are not usually good at everything. I suggest you make at least a six-month plan of where you want to be in six months and how you plan to get there. It would be a little like a teaching plan.

Make them accountable to you in a clear way

Each individual needs to make a kind of learning contract with you of what they and you think they need to be successful in their position and as part of the team. This, of course needs to be individually negotiated with every mentee. With that you can create milestones together and help them so they can find the learning and training they need. You do not need to be the only person training them; the team can help each other, and if there are others around, they can also help. Of course with on-line training opportunities, this is also a way of learning and honing on skills. Of course, the learning goals should be as SMART as possible.

People are the most important asset – in your team and company

Feedback is key

Allow for times of feedback. Make it as positive as you can and make it as reciprocal as possible.

  • Praise in public – people need praise more than anything and when it’s in front of others it’s doubly worthwhile to the recipient
  • Make it timely (if you see it happening, say something about it)
  • Be specific (so the person knows what to – or not to – repeat)
  • If at all possible keep the feedback positive (not sandwiching the bad in the middle of the good)
  • Give the big picture, so they know how the action affects “the whole”

Team building is key

Then you need to focus on the development of the team as a unit, so you will need different kinds of activities to bring them together and start them on their way. These kinds of activities help to get through the Tuckman phases of Forming, Storming, Norming, and Working. This I will address in a moment, and I also want to talk about about team roles and how you need to make sure the ones you feel are important are covered by your team.

Be a good listener

Patience and understanding are key. Please try to put yourself in the mentee’s shoes as much as you can and avoid being judgmental.

Be a good story teller

Besides listening, be a storyteller who uses the stories as learning points, as parables of sorts. People remember and learn from stories.

Like Coaching, the Relationship is KEY

When all else fails, try and keep the relationship. You won’t regret it! You can always go back and change strategies, but changing team members is usually not a good idea, so keep the relationship and when needed, readjust and change the way you mentor.

You will do well when you take not of these tips and I am looking forward to how it goes with you- keep in touch!

Patricia Jehle





December 12th, 2017

BURNOUT, it is not all the employee’s fault!


Too much stress can lead to burnout

A few Fridays ago I sat with someone and we talked through some of the stress she is facing at work. It’s a lot of stress, and I cannot imagine how that company system is going to continue. The level of expectation on employees and the speed of change is no sustainable.


You see, the company has decided to take the term “Agile” and apply it to everyone and everything in the whole company: work faster, smarter, more flexible, ever more responsibility.

Agile can be difficult when applied to a whole company

Except there is a big problem: people are human and there is a limit to the speed and efficiency they can reach and work at in a sustainable manner. At my friend’s work place burnout is common and heart attacks and strokes happen, and not just to “fat old men”.


This expectancy of ever more perfect employees is a worrisome pattern in many of today’s leading companies. Agile is not just for R&D/Tech., it’s an excuse for companies to use and abuse their employees. Yet their employees are the company’s most valuable asset, and many of them are now sick with burnout and other stress-related illnesses.


Here is what the World Health Organization says about burnout:

“Over the past 20 years one of the most significant changes to workplaces in industrialized countries has been the relative decline in permanent full-time employment and a corresponding growth of what has been termed precarious employment or contingent work arrangements… Widespread and often repeated restructuring/downsizing and outsourcing by large private and public employers has increased insecurity amongst workers previously presumed to have secure jobs.” All this causes burnout. “And burnout syndrome includes the following three dimensions:

emotional exhaustion;
depersonalization; and
reduced personal accomplishment

Locally speaking, according to KMU Magazin, (nr. 2, 2009), Switzerland has a burnout bill of over 18 billion francs! That is an amazingly high number! Companies need to realize that this phenomenon is not about the individual employee, but about the company culture, the company system and when there is a seriously high level of long-term, stress-related illness and burnout, the company needs to look at itself and ask some questions about how they “do business”!

So, what can be done about this problem:

  • First, have healthy expectations of yourself, your co-workers and your employees.
  • Second, allow a culture of failure and learning become the norm. Let yourself – and your team – grow from mistakes instead of trying to be like robots.
  • Third, when people start to experience burnout, do not shame them, but instead, help them to get the care they need as soon as possible.
  • Finally, create healthy work expectations and systems. Remember that you and your employees are humans, not machines.

This is just a beginning, but a necessary one to starting off towards sustainable growth and development, instead of using and abusing employees until they are not of any use to anyone anymore.

Here are some (non-exhaustive) signs of burnout:

  • You hate Sunday night because you have to go to work in the morning
  • Tiredness (often with insomnia), stress-related health problems, difficulty concentrating
  • Emotional problems like irritability, resentment, apathy, boredom
  • Making more mistakes than you usually do, uncommon procrastination
  • Conflicts are increasing, needing to prove or defend yourself in an unhealthy manner
  • Use of unhealthy coping mechanisms (drugs/alcohol, food, shopping)
  • Withdrawal, inner emptiness, depression

Even though it is not just the responsibility of the employee, if you are starting to experience burnout, here are some things you can do:

  • Focus on your (home, not work) relationships– talk about your feelings and frustrations with trusted friends and family.
  • Do things that you can change, be in control of (google Coveys’ list of things you can change).
  • Choose to believe that your (good) actions will lead to (good) feelings—in other words, fight against negativity with positive actions, not just words.
  • Accept yourself as good enough and be realistic about your goals and expectations
  • Pay attention to your emotional and physical needs. Listen to your body and give it some good care.
  • Maybe you need to do some soul searching about what (and how) you are doing for work. Maybe you need to change some things. Take time to reflect on this.

I wish you a very healthy – and – sustainable month and 2018!

Patricia Jehle        




Rough Life? Look at the Stars!

November 8th, 2017

So you’ve had a bad day, a bad week, a bad…. And you’ve thought about it long enough: What went wrong, what was my part, what I had no control over. You know what went wrong (or at least mostly). You’ve gone through the grief process long enough. Now what?

Get out of Your Own Way

Take Action

Time to take back your life and the control you have over yourself and your future, Set-backs and failure are a part of live and wallowing is the first step to change. But don’t stay there, or your wallowing in your failure can become (self-)obession! So, look up-

Look at the Stars

A friend of mine told me last weekend that once when she was fired her girlfriend said to her, “You have two choices, burry your head in the sand and go nowhere or look at the stars.” My friend chose to look at the stars and all the uncountable possibilities in her life. She has never regretted her posture, nor has she looked back. Onward and upward! You, too, should look at all your possibilities. Maybe you know that the writer of the song “Jingle Bells” had failed at a lot of things before writing this world famous song. This particular song was sung at me in a refugee camp some three decades ago by little kids who didn’t speak English and had never seen snow. “Jingle Bells” is a testimony to looking up and seeing the stars.

Look at the stars!

Get Creative

Everyone has part of themselves that holds a childlike wonder. Find that part of you and your inner child will help you become more creative with your possibilities because part of creativity is experimentation and play with options, sometimes wildly crazy ones. On Monday I went to the Female Founder Summit in Zürich and one of the speakers talked about how the “outliers”, the “crazy people” are looked for by business angels and venture capitalists, at least some of these types prefer outliers. Those are the people who are in touch with the child within them and are ready to play a bit, to experiment, to do something new. Maybe you need to play games, more. Maybe a walk in the woods paying attention to the changing seasons would be more you. Finally, maybe you want to draw (or doodle) your future as you would like it, and remember to include all aspects of your life.

Know Thyself

Remember to take time to listen to yourself, the stories you tell yourself and check them for accuracy. Often we tell ourselves stories that are partially (or even fully) incorrect. Remember to fact-check those stories with your accomplishments, experience, training, goals, and values. Remember your emotions are 1) neutral and 2) fleeting, so do not make choices mostly on your emotions, although a “gut feeling” is not the same thing, and that you should consider. A good exercise on values clarification might be a good place to begin getting to know yourself better.

I can help you with most of these above activities as a coach, and am happy to walk through your failures with you to help you look at the stars.

I wish you a great time of reflection and star gazing!


Patricia Jehle  

Failure? Reflect!

October 31st, 2017

Resilience and Rumbles

Make good decisions by thinking and withholding judgement – do not go too fast!

What helps a person get up and keep going when something happens that is a set-back, big or small? What makes a person resilient? You’d be surprised. It’s not a “I’ve got it, I can do it. I’m okay.” I then stuff my feelings deep down and keep going.


It’s all those soft skills, or EQ:


  • It’s being honest and open about your feelings; it’s vulnerability;
  • It’s being curious where those thoughts and feelings come from and letting yourself go with them for the moment;
  • It’s being compassionate with yourself and with others when you fail;
  • It’s finding and acknowledging those false assumptions and putting a correct ones in it’s place;
  • And it’s learning from the mistake and putting new practices in place.


Brené Brown calls this the rumble.

Do you want to be a resilient person? Then this is what you need to start doing:


1) Be honest about your emotions

Be honest about what you are thinking and feeing, at least with yourself and those closest to you. Sometimes, we are not very adept at naming and understanding our feelings and then you can google a list, if you need to.


Emotions are neutral – one should not call certain emotions “negative emotions”. But they do show things about what is going on inside you. They give clues to what is happening inside and how you can change.


2) Get curious about the feelings and thoughts that occur when you have a “facedown experience”, a set-back

There is something that happened that might have triggered “old patterns” of response in you, that bring back the worn, over-played stories we tell ourselves about ourselves, about others and life, in general. We need to explore these responses to figure out what is really going on within ourselves.


To do that you

3) Have to give yourself – and others – some space to be human, some compassion

We are al human. We will make always mistakes and we will never be perfect. In fact, to really improve, we have to admit our mistakes. What an interesting puzzle. When you allow self-compassion and compassion for others to rule your way of dealing with life, you are able to see things more clearly. You are able to change and allow others space for change. We must remember that most people are really doing the best they can with what tools they have.


4) Watch false assumptions and stories you tell yourself. Don’t judge!

Often we tell ourselves false stories at this point, “I’m a failure!” or “S/He really doesn’t like me.” We assume way too much that is just not true. Some of the best coaching questions go in this direction, focusing on what we are assuming and whether or not it is true or partially true. We often judge ourselves, and others, much too quickly and often falsely, as well.


5) We must find and then put what is true into the place of the false assumptions and move on with those truths

When we live by what we know is true, we can become more resilient and, not only that, we can become more whole, as a human being. And that is a very good thing.


6) Finally, we have to think about our new learning points and put them into practice for “the next time”

When we learn things about ourselves (and others), we need to put those learning points into practice so they are not forgotten. Then those new insights can be applied for the next facedown experience. We know it is only a matter of time before another set-back, failure, another issue, will occur.

Time for reflection: What has happened to you recently that you should rumble (reflect) with? What were you feeling about it? What were your immediate actions/reactions and what were the stories (assumptions) you were telling yourself? What was really true? How can you live by the truth and not the false assumptions, and thus move on? What have you learned from the whole experience?


Enjoy your reflecting and rumbling this week!


Patricia Jehle



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We are works in progress

Get out of your own way!

October 24th, 2017

Business not going well? You have all your ducks in a row, but something seems to be stopping you? Is something intangible slowing down your business? Maybe you have inner conflicts with yourself that need addressing so you can start moving forward again.

This past week I read a wonderful book by negotiation expert Professor Dr. William Ury of Harvard Business School called Getting to Yes with Yourself and I found some treasures to help us out of those stuck places in business and in life.

Get out of Your Own Way

Here’s Ury’s 6-Step Model:

  1. Put yourself in your shoes
  2. Develop your inner BATNA
  3. Reframe your picture
  4. Stay in the Zone
  5. Respect them, even if
  6. Give and Receive

What this means, step-by-step:

  • Put yourself in your own shoes means you need to understand your own feelings and needs before you can go anywhere near the business negotiation/ the other person you are dealing with. Ask yourself questions regarding your feelings and your deepest needs.
  • Develop your inner BATNA refers to the famous Fisher/Ury negotiation concept Best Alternative to a Negotiated Agreement- what are you going to do if the deal doesn’t work out? In other words for yourself, take care of the deepest needs you have in this (and every) situation, no matter what happens. You are not a victim, take responsibility for your own needs.
  • Reframe your picture is about how you see the world, and even the universe. See it as working for your and “the” good, and you will not live in the trap of scarcity. Remember, scarcity leads to decisions made out of fear, which is to be avoided. Take decisions from a place of trust and abundance instead.
  • Stay in the Zone refers to being in the present, not focusing on the past or future. It means letting go of the past and its problems and freeing yourself from anxiety about the future. Staying in the zone allows you to succeed. Hanging on to past regrets and hurts or worrying about tomorrow are not going to help in any way, and in fact, they hinder you from moving forward. Avoid all those “should” statements. That show you are either judging yourself or someone else, instead ask yourself, “what is the smallest thing I (or someone else) can do now to make a change?”
  • Respect them even if is about how we treat each person with the respect due every human being. I don’t have to approve of the persons actions or beliefs. I don’t need to like the person. I just need to make a decision to treat the person with respect. I also can try and understand the person by “walking in their shoes” and trying to see the issue from their experiences and background.
  • Give and Receive means that the most successful business people are givers and not takers, and that is according to research (Wharton Business School).

When you understand this concept you are very likely to become unstuck and move forward in business, in negotiation, and in life. There are good questions I as a coach can ask you about each step in Ury’s model to help you along your way to success.

Remember to get to yes with yourself and you are more likely to move forward in business and in life.

Have a successful week!

Patricia Jehle

Podcasts and Penguins

October 3rd, 2017

CHANGE and Penguins

What have you been thinking about? I have been thinking about change, a book about penguins and my podcast to help some people implement change in their organization has just gone live.

The reason I am thinking about change partially has to do with what I am teaching this semester at university. I am using the book “Our Iceberg is Melting” by Dr. John Kotter in one of my classes. It’s not (really) about global warming, but instead about change management. It’s a fable showing how you get an organization to enact change well.


The first step is to get your leaders, movers and shakers (influencers) on board and to do that you communicate the great urgent need for the change- the BIG WHY. And your urgent need has to scare people a little- to a penguin a melting iceberg is a very scary situation, indeed.


You need a majority to be on board with the change. Mr. Kotter says you should have at least 50% of an organization on board with the change, and it would be better to have about 75% in full agreement. That’s a lot of people! Thus, your communication of the NEED is really the key to the whole change process.

After that it’s all about communication, organization, planning and seeing the change completely through. This process is nothing to take lightly. Change must be managed well and thoroughly for it to succeed.


Here are the steps:

  • See and communicate the need
  • Decide and Prepare (plan!)
  • Manage the change
  • Reinforce the change


The other reason I am thinking about change is that my third podcast on the topic of change and decision making is now up and running and should you be interested, it gives a more in-depth look into the change process than this blog does.


May you have a lovely rest of the week!

Patricia Jehle